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Frequently Asked Questions
Are the tote bags machine washable?
Yes! Our totes are made with durable cotton canvas and can be machine washed on a gentle cycle. We recommend cold water and air drying.
Do the cup sleeves fit all drink sizes?
Our cup sleeves are designed to fit standard takeaway coffee/tea cups (8oz to 24oz). Best for cups with a wider top than base \_/.
What’s special about the “Active” collection?
The Active line is made for movement — lightweight, spacious, and designed for on-the-go lifestyles. Perfect for gym, pilates, or beach.
Are the straps adjustable or removable?
Yes! All our straps are adjustable and clip-on, so you can swap them between totes or bags for a fresh look whenever you want.
Are the embroidered portraits hand-stitched?
Each embroidered portrait is individually digitised and embroidered by our machine. We combine machine precision with personal touches to capture every detail beautifully.
What’s your return and exchange policy?
We offer returns and exchanges within 14 days of delivery for unused items in original condition. For custom items like portraits, returns aren’t accepted unless faulty.